Service & Maintenance
Service comes first at Infinity. To us, that means developing new products that meet our customers’ needs and challenges; providing reliable Service and Maintenance to keep pace with a building’s changing face and function. In all areas of service, Infinity is committed to inspiring total customer confidence.
Because each customer defines service differently, our approach to satisfying customer needs is both broad-based and personalized. Our staff provides service 24 hours a day, 365 days a year. This ensures rapid response and minimal downtime.
The formula for Infinity’s successful Service and Maintenance programs includes:
- Hiring and Training Skilled Employees
- Developing Cutting Edge Technology
- Maintaining Unsurpassed Technical Expertise
- Installing Quality Equipment
- Using Effective Management and Communication Tools
- Performing Proactive Maintenance
- Providing Responsive Service
Infinity Maintenance Solutions
Infinity offers a variety of maintenance programs and building support systems to fit customers’ needs and equipment types. We have standardized work practices and can tailor a maintenance program specifically to the environment. Ultimately, the right maintenance at the right time extends the life of the equipment and protects the owner’s investment.
Service excellence is more than what we provide, it’s how we think and act. It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers and the riding public.
We believe that service excellence begins with each employee’s commitment to improve the things—no matter how small—that are in their control. By keeping an “at your service” attitude and striving to exceed our customers’ and each other’s expectations, we are working hard to become a benchmark for superior service—not just for elevator companies, but for all companies worldwide.
Infinity’s service excellence and total quality preventive maintenance program is available for nearly every elevator make and model. Infinity’s experienced technicians are highly trained on a wide variety of equipment, take pride in customer service and quickly respond to unexpected circumstances. In addition, the Infinity service and maintenance program has the lowest unit-to-technician ratio, which allows Infinity technicians a high attention to detail and the ability to follow through in a timely manner.